RETURN & REFUND POLICY
CardVault Collectible Store | Owned & Operated by BTK Nexus Group LLC
Last updated: June 2, 2026
We want you to be completely satisfied with your CardVault Collectible Store purchase. Please read our policy carefully before placing an order.
All Sales Are Final
Due to the nature of trading cards and collectibles, all sales are final. We do not accept returns or exchanges unless the item you received is significantly different from what was described, or arrives damaged.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with:
We will review your claim and, if approved, offer a replacement or store credit at our discretion.
Lost Packages
If your package is marked as delivered but you haven't received it, please first check with neighbors and your local carrier. If the issue persists, contact us within 7 days of the delivery date and we will work with the carrier to investigate.
Order Cancellations
Orders can only be cancelled within 24 hours of placement, provided they have not yet been shipped. To request a cancellation, contact us immediately through our Contact page.
Refund Processing
Approved refunds are issued to the original payment method within 7–10 business days. Shipping costs are non-refundable unless the error was on our part.
Contact Us
Have a concern about your order? We're here to help. Reach out via:
Limited Edition Collection
Discover rare and exclusive collectibles from our premium vault. Each piece is authenticated and preserved for true collectors.
Welcome to the only trading card store that helps you save more with every order. Get incredible deals on everything from Prismatic Evolutions to MTG Foundations tins. Building the best deck at the lowest prices has never felt this good.
Step into CardVault HQ — the ultimate destination for Pokémon fans and collectors. From rare holo pulls to everyday favorites, we bring you authentic cards that fuel your passion and grow your collection. Whether you’re chasing legendary finds or building your battle deck, our vault is stocked with treasures waiting to be discovered.
Everything you need to know about our collectibles
